Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer", "you", or "your") and RDBYTES ("Company", "we", "us", or "our"), the operator of TOD 360 AI ("Service"), accessible at https://app.tod360ai.com.

By registering for or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are using the Service on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms.

2. Description of Service

TOD 360 AI is a cloud-based employee productivity and workforce monitoring platform that enables organisations to:

• Track employee attendance, punch-in/out records, and working hours
• Monitor application and website usage on company-managed devices
• Capture periodic screenshots of employee desktops (with employee notice)
• Measure productivity scores, activity levels, and idle time
• Manage projects, tasks, goals, and team collaboration
• Process payroll, manage leave, and maintain HR records
• Generate reports and analytics on team performance

The Service is provided on a subscription basis. Features available to you depend on the plan you have subscribed to.

3. Accounts & Registration

3.1 Account Creation

To use the Service, you must register for an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

3.2 Administrator Responsibility

As the account administrator ("Admin"), you are responsible for:

• Ensuring all monitored employees are informed of and consent to monitoring activities
• Complying with applicable labour laws, privacy laws, and workplace regulations in your jurisdiction
• Managing user access, permissions, and data within your organisation's account
• Keeping your account credentials secure and notifying us immediately of any unauthorised access

3.3 Employee Consent

You must obtain appropriate informed consent from employees before deploying the monitoring agent. We provide tools (policy acknowledgement, notification banners) to facilitate this, but legal compliance remains your responsibility.

4. Billing & Payments

4.1 Subscription Fees

Fees are charged based on your selected plan and billing cycle (monthly or annual). Prices are displayed on our plans page and are inclusive of applicable taxes unless stated otherwise. GST (18%) is applicable for customers in India.

4.2 Payment Processing

Payments are processed securely through Razorpay. By making a payment, you also agree to Razorpay's Terms of Service. We do not store your full card details — all payment data is handled by Razorpay's PCI-DSS compliant infrastructure.

4.3 Auto-renewal

Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date. You will receive a reminder email 7 days before renewal.

4.4 Failed Payments

If a payment fails, we will notify you by email and provide a 3-day grace period to update your payment details. Access to the Service may be restricted after the grace period until payment is received.

4.5 Refunds

Please refer to our Refund & Cancellation Policy for detailed information on refund eligibility and procedures.

5. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Service to monitor individuals without their knowledge or consent where legally required
• Use the Service for any unlawful surveillance, stalking, or harassment
• Attempt to reverse-engineer, decompile, or extract source code from the Service
• Introduce viruses, malware, or any harmful code into the Service
• Attempt to gain unauthorised access to any part of the Service or its infrastructure
• Use the Service in a way that could damage, overload, or impair its performance
• Resell, sublicense, or offer the Service as a white-label product without written permission
• Circumvent or attempt to circumvent any technical limits or access controls

We reserve the right to suspend or terminate accounts found to be in violation of this section without prior notice.

6. Data & Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

6.1 Data Ownership

You retain full ownership of all data you submit to the Service ("Customer Data"), including employee records, activity logs, and screenshots. We do not claim any ownership over your Customer Data.

6.2 Data Processing

We process Customer Data solely to provide and improve the Service, and in accordance with your instructions as the data controller. We act as a data processor on your behalf.

6.3 Data Retention

We retain Customer Data for the duration of your subscription. Upon cancellation, your data is retained for 30 days, after which it is permanently deleted. You may request an export of your data before cancellation.

6.4 Security

We implement industry-standard security measures to protect your data. See our Security page for details.

7. Intellectual Property

The Service, including all software, design, branding, and content created by us, is owned by RDBYTES and protected by applicable intellectual property laws. These Terms do not grant you any ownership rights in the Service.

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service solely for your internal business purposes during the subscription term.

8. Confidentiality

Each party agrees to maintain the confidentiality of the other party's non-public information disclosed in connection with the Service. "Confidential Information" does not include information that is publicly available, independently developed, or rightfully received from a third party.

We will not disclose your Customer Data to any third party except: (a) as required by law; (b) to our trusted service providers under confidentiality obligations; or (c) with your explicit consent.

9. Disclaimers & Limitation of Liability

9.1 "As Is" Service

The Service is provided "as is" and "as available". We make no warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, or uninterrupted, error-free operation.

9.2 Limitation of Liability

To the maximum extent permitted by applicable law, our total cumulative liability to you for any claim arising out of or relating to these Terms or the Service shall not exceed the total fees paid by you in the 12 months preceding the claim.

We are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, even if advised of the possibility of such damages.

9.3 Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from: (a) your use of the Service in violation of these Terms; (b) your violation of any applicable law or third-party rights; (c) your failure to obtain proper employee consent for monitoring activities.

10. Termination

Either party may terminate the subscription at any time. Termination by you takes effect at the end of the current billing period. We may terminate your account immediately if you breach these Terms, fail to pay fees, or if required by law.

Upon termination, your right to use the Service ceases. Sections on Data, Confidentiality, Intellectual Property, and Limitation of Liability survive termination.

11. Governing Law & Dispute Resolution

These Terms are governed by the laws of India. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu, India.

Before initiating legal proceedings, the parties agree to attempt good-faith negotiation for at least 30 days. For billing disputes, please contact us at support@tod360ai.com first.

12. Changes to Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email and/or by displaying a prominent notice in the Service at least 14 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

13. Contact

For questions about these Terms, please contact us:

• Company: RDBYTES
• Email: support@tod360ai.com
• Address: 5/129, 'A' Type, 65th Street, Sidco Nagar, Villivakkam, Tamil Nadu, Chennai 600049
• GST No.: 33AAWFR5622H1ZW

Or use our Contact page to send us a message.